Privacy Policy

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This Privacy Policy describes how Ridgewell Supply Co., LLC (hereinafter referred to as “the Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store operated under the brand Frøya Organics, or otherwise communicate with us regarding the Site. For the purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge the terms described herein.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as detailed below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

Communicate with you;
Provide, maintain, or improve the Services;
Comply with any applicable legal obligations;
Enforce any applicable terms of service; and
Protect or defend the Services, our rights, and the rights of our users or third parties.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to any information that identifies, relates to, describes, or can be reasonably associated with you.

1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact Details: Name, billing address, shipping address, phone number, and email address.
Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Username, password, security questions, and other credentials used for account security purposes.
Shopping Information: Items you view, put in your cart, or save to your account, and purchase history.
Customer Support Information: Information you choose to include in your communications with us.

Some features of the Services require you to provide certain information directly. You may elect not to provide this information, but doing so may prevent you from using or accessing these specific features.

2. Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar tracking technologies (“Cookies”). Usage Data may include:

Device information (hardware model, operating system, unique device identifiers);
Browser information and browser type;
Information about your network connection and your IP address;
Date and time of your visits, and details regarding your specific interactions with the Services.

3. Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

E-commerce Platform Support: Platforms that support our Site and Services.
Payment Processors: Our payment processors, who collect payment information to securely process your payment in order to fulfill your orders and perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Legal Bases and How We Use Your Personal Information

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal frameworks under the General Data Protection Regulation (GDPR):

Performance of a Contract: We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account/purchases/returns, arranging shipping, and facilitating exchanges.
Legitimate Interests: We process your data for marketing, promotional purposes, security, fraud prevention, and service optimization based on our legitimate interests, provided these interests are not overridden by your data protection rights.
Compliance with Legal Obligations: We may process your data to comply with statutory legal or regulatory obligations to which Ridgewell Supply Co., LLC is subject.
Consent: Where required by law (e.g., for certain types of direct marketing or non-essential cookies), we will obtain your explicit consent.

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use Cookies to run analytics, remember your preferences, and optimize user experience. Most web browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through its integrated controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features or general functionalities to work incorrectly or become unavailable.

Please note that our Site is not configured to respond to automated browser-based “Do Not Track” signals.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, contract fulfillment, or legal reasons, subject to this Privacy Policy. Such circumstances include:

Service Providers: Vendors who perform services on our behalf (e.g., IT infrastructure management, payment processing, data analytics, customer support, cloud storage, fulfillment, and logistics/shipping).
Business and Marketing Partners: Third parties with whom we partner to provide targeted advertisements and marketing services.
Corporate Transactions: In connection with a corporate transaction such as a merger, restructuring, or asset sale.
Legal Compliance: To respond to valid legal requests or to comply with any other applicable legal obligations.

International Data Transfers

Please note that we may transfer, store, and process your personal information outside the country you reside in, including to countries outside the European Economic Area (EEA). Whenever we transfer your personal information outside of Europe, we ensure an adequate level of protection is maintained by relying on recognized safeguards, such as the European Commission's Standard Contractual Clauses (SCCs), or equivalent valid legal mechanisms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from individuals under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@froyaorganics-us.com to request its immediate deletion.

Security and Data Retention

Please be aware that no security measures are entirely impenetrable, and we cannot guarantee “absolute security.” We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to maintain your account, provide the Services, comply with financial or statutory legal obligations, resolve contractual disputes, or enforce our policies.

Your Rights under the GDPR

Depending on your jurisdiction (particularly if you are a resident of the EEA or the UK), you have the following rights regarding your personal information:

Right to Access / Know: The right to request copies of your personal data and detailed information regarding how we process it.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure (“Right to be Forgotten”): The right to request that we erase your personal data under certain legal conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal information.
Right to Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
Right to Object: The right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where our processing is explicitly based on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at contact@froyaorganics-us.com. We will respond to your request within the statutory timelines required under applicable law. We will not discriminate against you for exercising any of your privacy rights.

Complaints and Regulatory Authority

If you have complaints about how we process your personal information, please contact us directly so we can resolve the issue.

Furthermore, you have the right to lodge a formal complaint with your local data protection supervisory authority. Where Ridgewell Supply Co., LLC is registered in the EEA, our primary supervisory authority may include the Commission Nationale de l'Informatique et des Libertés (CNIL) (www.cnil.fr).

Legal and Contact Information

For the purpose of applicable data protection laws, Ridgewell Supply Co., LLC is the data controller of your personal information.

Legal Corporate Name: Ridgewell Supply Co., LLC
Brand / Store Name: Frøya Organics
Contact Email: contact@froyaorganics-us.com
Registered Office Address: 908 Thomes Ave STE 12130, Cheyenne, WY, 82001

Company Info

Ridgewell Supply Co., LLC
Registered Office: 908 Thomes Ave STE 12130, Cheyenne, WY, 82001

Contact Information:
Email: contact@froyaorganics-us.com